Willa Women's Sweater | Soft Knit, Cozy Autumn Winter Jumper

To keep our prices competitive, some orders are shipped directly from our fulfillment partner.

Order processing normally takes 1–2 business days.

The estimated delivery time within the United Kingdom is 4–6 business days.

Business days are Monday through Friday and exclude public holidays.

Most orders arrive within the estimated delivery period. However, occasional delays may occur due to carrier delays, public holidays, severe weather, customs inspections, or high order volumes.

Please allow up to 3 additional business days after the estimated delivery date.

When your order has still not arrived after this period, contact us at info@vivellefashion.com and include your order number. We will investigate the shipment as quickly as possible.

Shipping is free on all orders within the United Kingdom, with no minimum order value.

Vivelle Fashion offers secure payment options through Shopify and our selected payment providers.

We currently accept:

• Google Pay
• Apple Pay
• Visa
• Maestro
• Mastercard

The payment methods available to you will be displayed during checkout and may vary depending on your location or device.

Some orders may be shipped in more than one package due to package size, weight restrictions, inventory availability, or because items are dispatched from different fulfillment locations.

When you ordered multiple products, they may not all arrive at the same time.

Please check your shipping confirmation emails for separate tracking numbers. The remaining items are usually delivered within 1–3 business days of the first package.

Contact us at info@vivellefashion.com when the remaining items have not arrived after this period.

Occasionally, an item may be damaged during transportation. Please contact us as soon as possible at info@vivellefashion.com and include:

• Your order number
• A clear description of the damage
• Clear photographs of the item
• Photographs of the original packaging and shipping label

Do not return the item before contacting us and receiving return instructions.

Our customer service team will review your request and arrange an appropriate solution, such as a replacement or refund.

Contact our customer service team at info@helenandluke.com before returning an item.

We will review your request and provide the correct return instructions.

Returns must meet the conditions described in our Return & Refund Policy. Customers are responsible for return shipping costs when an item is not damaged, defective, or incorrect.

Do not send a return to our business address or fulfillment partner unless our customer service team has specifically provided that address.