Return & Refund Policy
At Vivelle Fashion, we want our returns, refunds, exchanges, and order cancellation process to be clear and straightforward. If your purchase does not meet your needs, please follow the guidelines below.
Return Period
Items may be returned within 30 days of delivery.
Returns requested outside this 30-day period cannot be accepted.
Return Requirements
To be eligible for a return, your item must:
- Be unused and unwashed
- Remain in its original packaging
- Have all original tags attached
Items that do not meet these conditions may not be accepted.
How to Return an Item
To request a return:
- Contact us at info@vivellefashion.com with your order number and the reason for your return.
- Wait for approval before sending the item back.
- Once your return is approved, we will provide instructions regarding packaging and the return address.
- Please package the item securely to help prevent damage during return shipping.
Please do not send items back before receiving return instructions from our customer service team.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an item that is not damaged, defective, or incorrect.
Please ensure that returned items are packaged securely to avoid damage during transit.
Restocking Fees
We do not charge restocking fees.
Refunds
Once your return has been received and approved, you will receive a confirmation email.
Approved refunds will be issued to your original payment method within 7 days.
Please note that your bank, credit card provider, or payment provider may require additional processing time before the funds appear in your account.
Exchanges
Exchanges are accepted within 30 days of delivery, provided the item meets the return requirements listed above.
To request an exchange:
- Email info@vivellefashion.com with your order number and details of the item you would like to exchange.
- The item must be unused, unwashed, in its original packaging, and have all original tags attached.
- After your request has been reviewed, we will provide instructions for returning the original item.
If the requested replacement item is available, it will be shipped after the returned item has been received and approved.
If the replacement item is unavailable, a refund will be issued to your original payment method instead.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@vivellefashion.com.
Please include:
- Your order number
- A clear description of the issue
- Photos of the item and its packaging
After reviewing your request, we will arrange either:
- A replacement at no additional cost, or
- A full refund to your original payment method
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at info@vivellefashion.com.
Orders can only be cancelled if they have not yet entered the processing stage.
If your order has already entered processing or has been shipped, it can no longer be cancelled. If you no longer wish to keep the item after delivery, you may request a return by following the return procedure described above.
Terms of Service
All returns, refunds, exchanges, and cancellations are subject to our Terms of Service.
Need help? We're here for you!
Customer Service Hours:
Monday to Friday: 09:00-17:00 GMT
Our customer service team will usually get back to you within 24 hours on weekdays. Thank you for your patience!
Email: info@vivellefashion.com
Phone Number: +447882512800
Contact Form
Vivelle Fashion is owned and operated by GVA TRADING, a company registered in the Netherlands.
Registration Number: 89637704
VAT Number: NL003900837B41
Address:
Tilburgseweg 23C, 5081 XH Hilvarenbeek, Netherlands